Military OneSource Confidential Help Eligibility

Military families have proven their strength in weathering unique issues such as frequent moves, deployments and separations from loved ones. But because everyone struggles now and then, the Department of Defense provides confidential non-medical counseling, specialty consultations and other forms of free confidential help to service members, immediate family members and, in some cases, Department of Defense civilians. Confidential help is available in person, via secure video, over the phone and online.

As a leader, service provider or anyone concerned with the health and welfare of military families, you know that having reliable, current information about military programs and resources is critical to providing the support they need. Military OneSource provides a wide range of support and confidential services, including:

  • Military OneSource online services and webinars
  • Call center consultation and services
  • Language translation services for documents and for telephonic interpretation
  • Non-medical counseling available in person, by telephone, via secure chat or by secure video session
  • Tax consultation and filing services
  • Health and wellness coaching
  • Financial counseling
  • Child and youth behavioral military and family life counseling

Eligibility for all Military OneSource services

Military OneSource is an easily accessible virtual extension of installation services that is available to Department of Defense service members, immediate family members and, in some cases, Department of Defense civilians. Eligibility may vary in certain circumstances, and may be further determined with the following information.

  • Active duty: All active-duty service members of the Army, Marine Corps, Navy and Air Force
  • Immediate family of active-duty service members: Immediate family includes spouses, children and anyone who has legal responsibility for a service member's children during separation, for the benefit of the children
  • National Guard and reserve: Members of the Army Reserve, Marine Corps Reserve, Navy Reserve and Air Force Reserve of the United States, and Army and Air National Guard members, regardless of activation status, including Selected Reserve, Individual Ready Reserve and Standby Reserve
  • Immediate family of National Guard and reserve service members: Immediate family includes spouses, children and anyone who has legal responsibility for a service member's children during deployment or separation, for the benefit of the children
  • Coast Guard: Coast Guard members who are activated as part of the Department of the Navy under Title 10 authority as well as their family members
  • Survivors of deceased service members: Eligible survivors include non-remarried surviving spouses and children of active-duty, National Guard and reserve service members regardless of activation status and cause of death of the service member
  • Medically discharged service members: Eligible if the service member is being served under one of the services' wounded warrior or seriously ill or injured programs
  • Immediate family, caregivers and parents of wounded warrior or seriously ill or injured service members: Immediate family includes spouses, children and anyone who has legal responsibility for a service member's children during separation, for the benefit of the children
  • Retired service members and immediate family: Eligible until 180 days past End of Tour of Service, retirement date or discharge date, including service members on the Temporary Disability Retirement List as well as their immediate family including spouses, children and anyone who has legal responsibility for a service member's children, for the benefit of the children
  • Discharged service members and immediate family: Service members discharged honorably, including a general discharge under honorable conditions, and their immediate family members until 180 days past End of Tour of Service, retirement date or discharge date; immediate family includes spouses, children and anyone who has legal responsibility for a member's children, for the benefit of the children
  • Designated Department of Defense expeditionary civilians: Eligible as defined by Directive-type Memorandum (DTM)-17-004, "Department of Defense Expeditionary Civilian Workforce" during the 90 days prior to deployment and 180 days post-deployment
  • Immediate family of designated Department of Defense expeditionary civilians: Immediate family includes spouses, children and anyone who has legal responsibility for workforce member's children, for the benefit of the children

Eligibility for limited Military OneSource services

The following are eligible for Military OneSource online services and webinars, call center consultation and services, and language translation services for documents and for telephone translation:

  • Non-military/non-spouse (for example, partner or former spouse) who is the parent of an eligible child: Eligible if the service member is being served under one of the services' wounded warrior or seriously ill or injured programs as well as his or her immediate family including spouses, children and anyone who has legal responsibility for a service member's children during separation, for the benefit of the children
  • Department of Defense civilians, National Guard and reserve employees, government contractors, state civilians, contractors and organizations: Employees and individuals in this category are eligible for Military OneSource services if they are eligible under another category (for example, a Department of Defense civilian who is married to an active-duty service member).

Eligibility for Military OneSource online services and webinars, and call center consultation and services

The following are eligible for Military OneSource online services and webinars, and call center consultation and services:

  • Parents and extended family members of active-duty, National Guard and reserve service members: Eligible when needing assistance with issues that are directly related to the service member or on behalf of the service member; includes adult children, parents or legal guardians, siblings, grandparents and persons authorized to conduct business on behalf of the service member
  • Reserve Officers' Training Corps: Students enrolled in an accredited ROTC program
  • Delayed-entry recruits and future recruits: Individuals who have entered into a non-binding, but promissory contract with the Army, Marine Corps, Navy or Air Force or National Guard and reserve; however, individuals who are not 18 years or older are required to have parental consent for selected services
  • Parents and immediate family members of delayed-entry recruits and future recruits: Eligible when needing assistance with issues that are directly related to or on behalf of their future recruit; includes spouses, children and anyone who has legal responsibility for a future recruit's children
  • Military academy cadets: Students enrolled in one of the service academies for the Army, Navy or Air Force

When you need quick access to timely, reliable information about the programs supporting service members under your command or service, look to Military OneSource first.

Speak with a Military OneSource consultant directly at 800-342-9647 for more information regarding eligibility requirements.